Frequently Asked Questions

Psychology appointments at Integra now range from AU $210 to AU $236, depending on your private health insurer.

With a valid Mental Health Care Treatment Plan from your GP, you may be eligible for a Medicare rebate of AU $98.95 per session for registered psychologists.

After rebate, your out‑of‑pocket cost will likely be around AU $110–$120 per session.

Please note that the Australian Psychological Society’s 2025–2026 National Schedule of Recommended Fees suggests a standard 46–60‑minute consultation fee of AU $318, significantly higher than our current pricing.

We do not bulk‑bill. Reduced fees may sometimes be offered at our discretion for existing clients experiencing genuine financial hardship.

When you book in for an initial appointment you will be required to provide your card details to reserve the appointment. These details will be stored safely and securely on our payment platform.

Your card will be verified when making the initial booking but not charged until 24 hours prior to your appointment.

We use a secure and ethical private practice software.

If an appointment is canceled at late notice, it is unlikely this appointment will be filled. Late cancellations result in loss of income for our psychologists and also mean other clients have missed out on an opportunity to have an appointment.

With this in mind, if you need to cancel your appointment you must provide us with at least 2 BUSINESS DAYS of notice. (ea. if your appointment is on a Monday, cancellation needs to happen at least on the Thursday of the previous week).

Cancellations made less than 2 business days before the commencement time of the service will result in 50% of the total fee for the service being charged to you ($100 penalty fee).

Appointments canceled with less than 24 hours ' notice will be charged with 100% of the fee ($200).

There is no medicare rebate available for cancellation fees.

No you do not need a referral to see a psychologist at INTEGRA.

You can ring us today to book in an appointment.

However, if you meet criteria you can obtain a Mental healthcare plan from your GP which will mean your sessions will be rebated by Medicare, making them much more affordable.

You need this plan in place first before your initial appointment to access the rebate. You are welcome to see us a few times privately first if you need some support before you have time to get the plan in place.

A rebate is a reimbursement from Medicare for eligible services. For psychology, a rebate is a partial reimbursement of the appointment fee.

To claim a rebate for your psychology sessions with Medicare, you will need a valid Medicare card, a referral from your GP (addressed to the practice and the psychologist you are seeing), and an accompanying Mental Health Treatment Plan.

Each time you attend an appointment you will need to pay the full fee first and then we will process the rebate for you. Medicare allocates up to 10 sessions a year per patient.

Rebates are processed once the appointment is completed and are usually returned to your account within the next 48hs.

As per Jan 2024, Medicare rebate is 96.65 for each psychology session.

Absolutely!

Eugenia work with NDIS clients. For this, you may need to share relevant information like your NDIS number and the contact details of your plan manager if you have one.

The best way of booking is through our online booking system or calling admin services at (07) 5681 1444

Yay! Once you are booked, you will received a confirmation email with the details of your appointment. In addition to this, you will receive another email with a link which redirects you to an electronic initial form.

You will be required to fill this one out before our first appointment. This is just for our admin records purposes.

Sessions usually last 50min.

On special occasions 90 min sessions are needed, and a pro-rata fee will apply.

If your questions is not covered in here, please feel free to send us an email with your enquiry.